Support
How can we help?
Questions, problems, or ideas? Write to us at support@clipt.games. Most answers are below, too.
Your account and privacy
Delete your account
In the app, open Settings and choose Delete Account. Any points you have left are lost, and the app tells you how many before you confirm. Anywhere you appeared in a clip's journey will show “Someone” instead.
Stay anonymous
You choose on every clip: show your screen name, or stay anonymous.
Your city on clips
A clip only notes the city if you said yes. Clipt never follows you or your phone. It only notes the city where a clip was scanned, once, and never a precise spot. You can turn off “Show where clips get Clipt” in Settings at any time.
Staying safe
Block a sender
Open the clip, tap the ⋮ menu, and choose Block with their name. Or go to Settings → Who's Clipt You, which works even after the clip is gone. They're never told.
Report a problem
Tap Report a Problem in a clip's ⋮ menu, or in Settings. We review every report.
Your clips
My clip is broken or won't scan
If your clip arrived broken, or its code won't scan, email us a photo and we'll replace it. You can also tap Report a Problem and choose a physical problem.
I lost my clip
We're sorry. Lost clips can't be replaced, but you can still tell us with Report a Problem.
Points and the Store
My points look wrong
Email us your screen name and what you expected to see.
What are points for?
You'll use them for discounts in the Clipt Store, coming soon.
For parents and coaches
See what Clipt keeps track of, or read the full Privacy Policy and Terms.